What do I do if I suspect my account has been compromised?

Change your password immediately and enable two-factor authentication in your security settings. Contact support@pisang69.app with details of suspicious activity. Our team will review your session logs and flag unauthorized access within 24 hours.

LEGAL REFERENCE

Your privacy is how we build trust at pisang69

We handle your personal information, payment details and account activity with the same care we put into our live tables and slot lobbies. This policy explains exactly what...

Data SecurityTransparent CollectionIndonesia-CompliantAccount ProtectionPayment Privacy

See the Lobby Read FAQ

What we collect and why

When you open an account at pisang69, we collect your name, email, phone number and identification details to verify your identity and comply with regulations in supported regions. We also collect payment information when you fund your account through DANA, OVO, GoPay or QRIS, though we never store full card or wallet credentials on our servers. Your session data—login times, lobby activity,

game history and withdrawal requests—helps us detect fraud, improve your experience and meet our legal obligations. All data is encrypted in transit and stored in secure facilities.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to reach our privacy team

WHY THIS PLATFORM

Privacy governance and compliance

Encryption Standard

All data in transit uses TLS 1.2 or higher; stored data is encrypted with AES-256. Payment information never touches our...

Third-Party Audits

Our privacy and security practices are reviewed annually by independent auditors to verify compliance with regional data protection frameworks.

No Data Sales

We never sell, trade or lease your personal information to marketers, data brokers or third parties for commercial gain or...

Retention Policy

Account data is retained for seven years after closure to meet regulatory requirements; you can request deletion where local law...

Regional Compliance

Our policy aligns with privacy regulations in supported regions, including local data residency requirements and individual access rights.

Incident Response

In the event of a breach, we notify affected account holders within 72 hours and work with authorities to investigate...

How our policy compares across pages

Consistency

Privacy terms on our terms-of-service page reference the same data handling practices and retention schedules outlined here.

Cookie Policy

Our separate cookie policy details session cookies, analytics tracking and third-party pixels; both documents use the same consent framework.

Account Closure

Terms of service and privacy policy align on data retention after account deletion; see both for the full closure and archival timeline.

Payment Terms

Payment security details overlap between this policy and our payment terms; both confirm DANA, OVO, GoPay and QRIS data is never stored in full.

Responsible Play

Our account management policy covers self-imposed limits and session controls; privacy policy explains how that preference data is protected.

Third-Party Sharing

Payment processors, identity verification vendors and analytics partners are listed in our vendor disclosure; see this policy for their obligations.

Update Frequency

This policy is reviewed and updated quarterly; material changes are announced via email to all active account holders at least 14 days in advance.

AT A GLANCE

What defines our privacy posture

No Full Card Storage When you deposit via DANA, OVO, GoPay or QRIS, we...

Game & Bet Records Your game history, bet amounts and outcomes are logged for...

Communication Opt-Out You can disable promotional emails, SMS and in-app notifications in...

Withdrawal Verification We confirm your identity before large withdrawals to prevent unauthorized...

Cross-Device Tracking We link your activity across devices using your account ID...

Privacy questions answered

No. We never sell, share or trade your personal information for marketing, profiling or any commercial purpose. Payment data is processed only by our trusted payment partners under strict confidentiality agreements.

We retain account data for seven years post-closure to meet regulatory requirements in supported regions. You can request earlier deletion where local law permits; contact [email protected] with your account email.

Withdrawal requests are verified against your stored account details; the actual bank or wallet transfer happens through our payment partner. We never store full card or credential data, only encrypted tokens for recurring transactions if you consent.

Yes. Log into your account dashboard and select Data & Privacy to download a full record of your name, email, phone, identification documents and account history. You can also email [email protected] for a formal data access request.

Your password is hashed with bcrypt and stored separately from your account profile. We support two-factor authentication via email or SMS to add an extra security layer. Never share your password via email or chat.

Yes. Our policy aligns with local data protection requirements in supported regions. We conduct annual third-party audits and maintain data residency practices as required by regional regulators. Non-compliance reports can be sent to our legal team.

Change your password immediately and enable two-factor authentication in your security settings. Contact [email protected] with details of suspicious activity. Our team will review your session logs and flag unauthorized access within 24 hours.